Privacy Policy

Mars Solutions respects the privacy of people who contact us, enquire about services, or use this website.

This Privacy Policy explains how Mars Solutions collects, uses, stores, and protects personal information submitted through this website, contact forms, email, and service enquiries.

By using this website or contacting Mars Solutions, you acknowledge that you have read this Privacy Policy.

We collect the information needed to respond to enquiries and support service delivery.

• Name, email address, phone number, company name, and message details submitted through contact forms
• Project, website, Shopify, WordPress, support, or operations details you choose to send
• Basic website usage information such as pages visited, browser type, device type, and approximate location
• Email communications and service-related messages sent to Mars Solutions

We use personal information for practical service and communication purposes.

• Responding to enquiries and contact requests
• Understanding the task, workflow, or service support you ask about
• Providing, improving, and managing Mars Solutions services
• Maintaining website performance, security, and usability
• Keeping records where needed for service, administrative, or legal purposes

This website may use cookies and basic analytics to understand performance and visitor behaviour.

Cookies are small files stored by your browser. You can control or disable cookies through your browser settings.

Some cookies may be needed for normal website functionality. Analytics cookies help us understand how visitors use the site.

We do not sell personal information.

We may share information with trusted service providers who help operate the website, process enquiries, manage communication, or deliver requested services.

We may also disclose information if required by law, legal process, or to protect the rights, safety, or security of Mars Solutions, clients, or website users.

We keep information only for as long as it is reasonably needed.

Contact form submissions, enquiry records, and project communications may be retained for service, administrative, accounting, or legal reasons.

When information is no longer needed, we delete, anonymise, or securely dispose of it where reasonably possible.

You may ask us to access, correct, or delete personal information we hold about you.

To make a privacy request, contact Mars Solutions at hello@marssolutions.co. We may need to verify your identity before processing the request.

Questions about this Privacy Policy can be sent to Mars Solutions at hello@marssolutions.co.